Abound Supports

Legal

Feedback and complaints.

How to tell us something is wrong, and what we do about it.

We want to hear when something isn't working. The NDIS Practice Standards require us to take complaints seriously, log them, act on them, and report patterns. We do all four. We also genuinely want to know.

Share something with Abound

This goes straight into the team's register for follow-up.

Raising a concern will not affect your supports. Read our privacy policy for how we handle your information.

What happens next

  1. It is logged immediately.The entry appears in Abound's Complaints & feedback register.
  2. We'll acknowledge within 2 business days.You'll hear from the person handling it.
  3. We aim to resolve within 21 days.Some take longer. We'll tell you why if so.
  4. You always have external options. The NDIS Quality and Safeguards Commission handles complaints about any NDIS provider, on 1800 035 544 or at ndiscommission.gov.au.

You can also email info@aboundsupports.com.au or call us if a form is not the right way to raise it.

What we won't do

We won't retaliate. We won't change services or pricing in response to a complaint, except to fix what triggered it. You'll still be welcome here.