Legal
Feedback and complaints.
How to tell us something is wrong, and what we do about it.
We want to hear when something isn't working. The NDIS Practice Standards require us to take complaints seriously, log them, act on them, and report patterns. We do all four. We also genuinely want to know.
How to raise something
- Tell us directly. Email info@aboundsupports.com.au and our complaints officer will be in touch.
- We'll acknowledge within 2 business days.You'll hear from the person handling it.
- We aim to resolve within 21 days.Some take longer. We'll tell you why if so.
- You always have external options. The NDIS Quality and Safeguards Commission handles complaints about any NDIS provider, on 1800 035 544 or at ndiscommission.gov.au.
What we won't do
We won't retaliate. We won't change services or pricing in response to a complaint, except to fix what triggered it. You'll still be welcome here.